FAQs

The head office of Almarjan.in is located in New Delhi region. Address: AL MARJAN G-86, AJNS Plaza, Shop 3, Upper Ground Floor, Kalindi Kunj Bus Stop, New Delhi, South Delhi - 110025

No, Cash on Delivery (COD) is currently not available for domestic orders within India. We accept various prepaid methods, including credit/debit cards, net banking, and popular digital wallets.

Yes, all products available on Almarjan.in are 100% original.

We are an official distributor of popular and trusted brands, including:

• Cocoyaya
• VG France
• MYA
• Oduman
• Wookah
• Steamulation
• Musthave
• Serbetli
• Afzal
• and more

As per regulations under the COTPA Act, we are prohibited from selling tobacco-related products to individuals below 21 years of age.

• Age Verification: Customers may be required to provide a valid government-issued photo ID upon request to verify their age.

Yes, for privacy and security reasons, we do not label packages with terms such as “flavor”, “hookah”, or “accessories”.

• All packages are discreetly labeled as “coal” to ensure smooth and secure delivery.
• Unpacking Video Requirement: Please record a complete unpacking video immediately upon delivery. This video is mandatory for processing any return or replacement requests in cases of damaged or incorrect items.

Delivery Time within India:

• Orders are typically delivered within 3–5 business days across most locations in India.
• Urban Cities (Delhi, Mumbai, Bangalore, Chennai, and other major cities): Delivery usually takes 3–4 business days.
• Rural / Remote Locations: Delivery may take 5–7 business days, depending on courier service availability.

Yes, once your order is shipped, you will receive a Tracking ID. • A confirmation email with the tracking details will be sent to you.

Yes, we offer International Shipping.

• International Shipping: Shipping charges vary depending on the destination.
• How to Place an International Order: Select your desired products from our website and share a screenshot with our customer support team. We will calculate the applicable shipping charges and provide the total order value.
• Customs Duties: International orders may be subject to customs duties or taxes as per the destination country’s regulations. These charges are the responsibility of the customer.

Yes, we offer express delivery in select areas, particularly within Delhi/NCR.

• For other locations, please contact our customer support team to check express delivery availability and applicable charges.

You may cancel your order only if it has not yet been shipped. Once an order has been shipped, cancellation is no longer possible.

If your order has already been shipped, you will need to follow our Return & Refund Policy to initiate a replacement or refund, subject to applicable terms and conditions.

For full details on our return and refund policy, please refer to our Return & Refund Policy.

• Unpacking Video: When you receive your package, please record an unpacking video to ensure a smooth resolution in case of any issues.
• Return Conditions: We do not accept general returns. Returns are processed only for damaged or incorrect items after verification with valid proof (unpacking video).

If you receive a damaged or incorrect item, we offer replacements subject to the following conditions:

• Unpacking Video: A clear and complete unpacking video showing the damage or incorrect item must be provided for verification.
• Domestic Orders: Replacements are available for domestic orders within India.
• International Orders: Replacements are not available for international orders. For such cases, please contact our customer support team for further assistance.

We generally do not accept returns unless the product is damaged or an incorrect item has been delivered. However, as a special consideration, returns may be accepted in certain cases for prime customers.

• Return Conditions: Products must be unused, unopened, and in the same condition as received.
• Return Shipping: Customers are responsible for all return shipping costs.